All orders must include a full and accurate delivery address, together with the site contact name and telephone number. Customers are responsible for ensuring that all delivery information provided at the time of order is correct.

Customers must notify us in advance of any site-specific restrictions, including (but not limited to) access limitations, vehicle size restrictions, restricted delivery hours, or any other conditions that may affect delivery.

Our standard carriage charges are based on delivery via Articulated (Artic) or Rigid lorry, with off-loading carried out by one of the following methods:

• Handball off-load, where safe and reasonably practicable
• Forklift off-load on site, which must be provided and operated by the customer

Standard deliveries are scheduled between 9:00am and 1:00pm. While every effort will be made to meet this delivery window, it is provided as a guideline and cannot be guaranteed.

Any requirements outside of the standard carriage specification, including but not limited to alternative vehicle types, timed deliveries, restricted access arrangements, or specialist off-loading (e.g. HIAB or crane-assisted delivery), will be subject to additional charges.

Where a mechanical off-load vehicle is required, this must be requested at the time of order or no later than 5 working days prior to delivery. Such services are subject to availability and will be charged additionally (Price on Application).

It is the customer’s responsibility to ensure that the delivery site has suitable access, and that adequate labour and/or mechanical handling equipment are available to safely receive and off-load the goods.

Failure to provide accurate delivery details, adequate access, or appropriate off-loading arrangements may result in failed delivery, re-delivery charges, or delays, for which we shall not be held liable.

All deliveries will be made to the nearest safe and accessible point, at the sole discretion of the driver.